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*Banner image shot through 10 inches of ice with Golden XR150 Generator.

New Order FAQ

I've placed my order, how long until I receive it?


Please allow for a 6-12 week lead time from the time your order is placed to shipment.




Can I schedule training? Is there an extra cost?


Of course you can! Virtual video training with our in-office trainer is included in the cost of your system purchase. For other options, please work with your sales representative for additional information.




What is SRV Global and where can I get it?


SRV Global is our free SmartRayVision app available through both the App Store and Google Play. This app allows for secure X-Ray image sharing between registered users. It is complete with “How To” training videos and the latest news from SmartRayVision.




Does my SmartRayVision X-Ray System include a generator?


X-Ray generators are sold separately by the manufacturers, however, they can be purchased through SmartRayVision.





 
 

Existing Client FAQ

I've placed my order, how long until I receive it?


Please allow for a 6-12 week lead time from the time your order is placed to shipment.




Can I schedule training? Is there an extra cost?


Of course you can! Virtual video training with our in-office trainer is included in the cost of your system purchase. For other options, please work with your sales representative for additional information.




What is SRV Global and where can I get it?


SRV Global is our free SmartRayVision app available through both the App Store and Google Play. This app allows for secure X-Ray image sharing between registered users. It is complete with “How To” training videos and the latest news from SmartRayVision.




Does my SmartRayVision X-Ray System include a generator?


X-Ray generators are sold separately by the manufacturers, however, they can be purchased through SmartRayVision.





 

About the Systems

What does it mean to be EOD Rugged?


The SmartRayVision system is the only system with custom purpose built highly RUGGED DR imagers. Our panels have been successfully tested through a 1 meter drop test and are built to withstand the elements. With an Ingress Protection rating of IP67 and usability from -20° to 140℉, SmartRayVision panels are built for the modern bomb tech.




What is the difference between glass and non-glass panels?


Glass panels, if built for EOD, are very rugged. However, they require added protection along the edges to avoid damage from impact which increases the edge margin. Non-glass panels allow for an extremely narrow margin and by design are more durable.




Is SmartRayVision XTK compatible?


While the SmartRayVision software runs independently from the XTK program, any acquired images are export friendly and can be imported into XTK.




Does the SmartRayVision system come with a hard case?


The SmartRayVision system comes with a pelican case which holds all system items as well as a custom backpack for portable use.




What generator sources work with the SmartRayVision system?


All Golden Generators (XR-150, XR200, XRS3 and XRS4) and the Teledyne CP generators including the LITEX.




Are the SmartRayVision X-Ray systems backpack portable?


All SmartRayVision systems come with a go-bag / backpack for carrying system components and accessories. The 10” x 12” panels will fit in the backpack for ultimate portability.




What is a DR X-Ray system compared to a CR X-Ray System?


DR or direct read X-Ray is highly sensitive, extremely efficient, solid state with no moving parts. CR or computed radiography uses a reusable phosphorous plate which must be scanned and mechanically converted to a digital image. It requires moving parts, higher energy and replacement of imaging plates.




How can I request a demo of a SmartRayVision system?


To request a demo of one of our X-Ray systems, please give us a call at 877-638-3868 or email us at sales@smartrayvision.com.





About SmartRayVision

I've placed my order, how long until I receive it?


Please allow for a 6-12 week lead time from the time your order is placed to shipment.




Can I schedule training? Is there an extra cost?


Of course you can! Virtual video training with our in-office trainer is included in the cost of your system purchase. For other options, please work with your sales representative for additional information.




What is SRV Global and where can I get it?


SRV Global is our free SmartRayVision app available through both the App Store and Google Play. This app allows for secure X-Ray image sharing between registered users. It is complete with “How To” training videos and the latest news from SmartRayVision.




Does my SmartRayVision X-Ray System include a generator?


X-Ray generators are sold separately by the manufacturers, however, they can be purchased through SmartRayVision.